Privacy Summary

At Swiftqueue we take processing your data very seriously and we are fully committed to keeping your information private.

We process your personal information on behalf of clinics to allow you to book your appointments either online, via the call centre or as a walk-In patient. We only ask for information that the clinic needs to process that appointment and we never share your data with third parties.

This document is being provided to you in line with the upcoming General Data Protection Regulation (GDPR) which will come into effect on the 25 May 2018. GDPR will update existing data protection law and will place greater accountability on organisations when using your personal information and give you greater control on how we use your information.

Please take time to read this carefully. If you are under 16 years of age, please read this summary with a parent or guardian so that you both fully understand it.

Throughout this document the use of ‘us’, ‘we’, ‘our’ and ‘ours’ refers to Swiftqueue Technologies Ltd (Swiftqueue). Swiftqueue is an enterprise scheduling platform providing appointment management solutions to healthcare facilities.

Swiftqueue collects the following information (or a subset of this information if booked using the call centre or Walk In service)

  • Firstname
  • Surname
  • Mobile
  • Email
  • Date of Birth
  • Gender
  • Address (only in Ireland)
  • 4 digits of your Postcode (only in UK)
  • NHS Number

Some of this data is optional e.g. Postcode and NHS Number are optional fields but can assist the clinics in identifying you as a patient.

We collect information: (i) you give us (ii) information from your use of our website or service (iii) information provided to call centres using our application (iv) information provided to us by our healthcare customers and (v) information you might provide as a walk in patient.

We use your data where:

  • use is necessary in relation to the service we provide for the healthcare facilities we work with or because you have asked for something to be done in order to fulfil the service we provide
  • you have agreed to receive electronic communications from us for confirmation or reminder of appointments, resetting passwords, activating your account or any support assistance you require
  • we need to communicate with you about your appointment or registration. You will be able to control and configure your communication preferences after 25th May 2018

We use anonymised data to build up statistics on how clinics are performing and how we can improve efficiencies across the network. We do not use any person specific information in this process. For example we check number of appointments booked in certain areas to get a picture of capacity and demand or when appointments are booked and when appointments are required.

We only share your information with

  • the healthcare clinic that you are booking an appointment for
  • our trusted email and sms service provider to send you communications

How long we hold your information is subject to the data retention policy of the healthcare clinic you have made a booking for. We only hold information for as long it is required. This data is then either destroyed or anonymised complete where no personal information is left on that record.

We follow strict security procedures in the storage and disclosure of your personal information and to protect it against accidental loss, destruction or damage. The data that you provide to us is protected using SSL (Secure Socket Layer) technology. SSL is the industry standard method of encrypting personal information transmitted over the web.

We have appointed a Data Protection Officer (“DPO”) to oversee compliance with this policy. If you have any questions about this policy or how we handle your personal information, please contact the DPO at DPO@swiftqueue.com.

Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.

[Last updated 18th May 2018]