THIS IS A TELEPHONE CONSULTATION APPOINTMENT NOT IN PERSON

When would you like a telephone consultation?

EYE EMERGENCIES
If you have an urgent eye condition, please book a telephone consultation at the Eye
Emergency Referral Service (EERS).

You will be spoken to by an expert clinician who will give you specialist advice on the
next steps to take.

Please provide a phone number which you can be contacted on for the consultation.
Please also be aware that you will be phoned as close to the allotted time as
possible, although at busy times unfortunately there may be a delay.

Please also consider emailing a photograph of your affected eye(s) to
EERS@uhcw.nhs.uk so that this may be used during your telephone consultation.
In the event that you feel you cannot wait to speak to someone then you may call
0247 696 4800. This phone line is open 9am-1pm; 1.30pm – 5pm (Monday – Friday
excluding bank holidays) and 9am-12pm (Saturday). Waiting times may vary.
In the event of an eye emergency out of hours, please attend the Minor Injuries
Unit/Emergency Department.

Please only attend the Eye Outpatient department if you have had a telephone
consultation in advance and have been advised to attend.
Alternatively please consider calling an approved Eye Care Centre in the community.
https://www.coventryrugbyccg.nhs.uk/Health-Services/Eye-care-services

THIS IS A TELEPHONE CONSULTATION APPOINTMENT NOT IN PERSON